Appointment Policy

Evaluations are scheduled at least 24 hours in advance for proper benefit verification.

All appointment cancellations require a 24 hour notification or a $25 charge will apply.

If you are 10 minutes late to an appointment, you may be asked to reschedule so that other patients’ treatments are not interrupted.

If you do not show up for 3 appointments or are consistently late, the therapist will discharge you from therapy and inform the doctor of inconsistent attendance.

Collections Policy

Koop Physical Therapy has a policy of willingness to work with our patients regarding all outstanding balances, but expects upfront communication. Accounts are considered delinquent if the scheduled payment is more than four days late.

If payment and/or communication has not been received after 60 days, the balance will be referred to third party collections.

A minimum of $100 is required at your first treatment.  On your next session, you will be required to pay the balance of your first treatment charges.